PURCHASE TERMS

 

 RETURNS

Any return must have proper authorization in advance. All returns are subject to a 20% restocking charge and return shipping costs. All returns must be made within 30 days of purchase.  Clearance items may not be returned. Returned products must be packed in the original containers with all of the packing materials. The item must be unused and suitable for re-sale. Backyard America is not responsible for return shipping costs and is not responsible for any shipping damage.

 

Products which are made to order may not be returned, nor will you be allowed to cancel your order. Because these items are made to your specifications and are unique, they cannot not be returned to stock or resold. The only exception to this policy is if the product does not materially conform to the description advertised on this web site. Please take care when ordering any product.

 

Your local Building Code Official may or not require a building permit for some of our products, please check before ordering. Failure to get a building permit is not an acceptable reason for returning a structure.

 

All refunds are issued in the form of a check, regardless of payment method.

 

SHIPMENTS

Delivery times vary with the type of product and the time of year and sometimes change without notice. If you have a critical delivery requirement please discuss it with our sales representatives to make sure that our current delivery times will meet your needs. We will make every reasonable effort to get the product to you on time, but we do not offer delivery time guarantees.

 

If the shipment is to be delivered to a residential address:  When the shipment reaches a service center close to your house, the shipping company will call to schedule a date and time that is convenient for you to be available for delivery.  Someone will need to be there to unload the shipment; one to two people are recommended; however, occasionally the driver will help.  Your shipment will be delivered on a pallet which may be easily unloaded by hand by cutting the straps and removing each box or part individually.  The individual pieces will typically weigh around 30 pounds each.  No special equipment will be needed for delivery.

 If this shipment is to be delivered to a commercial address:  The shipping company will deliver your shipment during normal business hours.  You may call the local service center to check the status of the shipment.

 

 All Shipments:

●  Please be sure to inspect all parts, count all boxes, and note any damage or shortages to the shipment on the Delivery Receipt before signing, including whether the shrink-wrap was intact or not.

 

●  If the delivery receipt is signed without exception, the shipment is considered to be delivered in satisfactory condition.

 

●  Even if the packaging arrives in good condition, there may be hidden damage to your material.

 

●  Since the pallet is almost always longer then 4 feet, a liftgate service is unnecessary and not included for your shipment;  If this additional service is requested through the shipping company, Backyard America will charge you a $35.00 Liftgate Service Fee.